77jll Privacy Policy — How Your Personal Data Is Collected, Used, and Protected
Your privacy matters to us. This Privacy Policy explains exactly what information 77jll collects from registered members and visitors in the Philippines, how that information is used, how it is stored securely, and what rights you have over your own data. By using the 77jll platform — including our website, mobile gaming experience, sportsbook, live casino, and slot online features — you acknowledge that you have read and understood this policy. We encourage all members to read this document carefully and reach out to our support team if they have any questions about how their personal data is handled.
Last updated: January 2025. 77jll may update this Privacy Policy at any time. Continued use of the platform after any update constitutes acceptance of the revised policy.
Your Privacy, Our Commitment
77jll is committed to safeguarding the personal information of every member and visitor on our platform. This Privacy Policy applies to all users accessing 77jll services from the Philippines, whether through our website or mobile platform. We collect only the information necessary to provide you with a safe, smooth, and personalised gaming experience. We do not sell your personal data to advertisers or unrelated third parties under any circumstances. If you have concerns about how your data is handled, our support team is always available to address them directly and transparently.
1. Data We Collect
When you register and use the 77jll platform, we collect several categories of personal information to operate our services effectively and securely. Account information includes your full name, date of birth, email address, Philippine mobile number, and login credentials. We also collect identity verification documents when required, such as a government-issued ID, to comply with our Know Your Customer (KYC) obligations and to confirm that you meet the minimum age requirement of 18 years.
Financial and payment data is collected when you make deposits or request withdrawals using Philippine Peso (PHP). This includes your e-wallet account details, mobile banking information, and transaction history associated with your 77jll account. We do not store full payment card numbers on our servers — payment processing is handled through secured channels operated by our payment partners.
Device and browser data is automatically collected when you access the platform. This includes your IP address, device type, operating system, browser version, screen resolution, and general location data derived from your IP. We also collect usage data such as pages visited, session duration, game activity, betting history, and feature interactions. This data helps us improve platform performance, detect suspicious behaviour, and tailor the experience to your preferences as a Philippines-based user.
2. How We Use Your Data
77jll uses the personal data we collect for a range of clearly defined purposes, all of which are directly related to providing and improving our services to members in the Philippines. The primary purpose is account management — your registration details allow us to create and maintain your member account, verify your identity, process transactions in Philippine Peso, and communicate with you about your account activity. We also use your data to process and record all deposits, withdrawals, and gaming transactions so that your account history remains accurate and auditable.
Your usage and behavioural data helps us personalise your experience on the platform, including surfacing relevant game recommendations, promotions, and content based on your activity. We use device and browser data to detect fraud, identify unauthorised access attempts, and maintain the overall integrity and security of the platform. In some cases, we may use your contact information to send you service updates, security alerts, or information about promotions you are eligible for — you can opt out of marketing communications at any time by contacting our support team.
We also process personal data to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements applicable to online gaming platforms operating in or serving users in the Philippines. All data processing activities are carried out on a lawful basis, and we retain your data only for as long as it is necessary for the purposes outlined in this policy or as required by applicable law.
3. Cookies & Tracking Technologies
77jll uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve our services. Cookies are small text files stored on your device when you visit our website or use our mobile platform. Session cookies are temporary and are deleted once you close your browser, while persistent cookies remain on your device for a set period to remember your login state and preferences across visits.
We use functional cookies to keep you logged in securely, to maintain your language and display settings, and to remember items in your session such as active game states. Analytics cookies help us understand how members interact with different parts of the platform — for example, which pages are visited most frequently, how long sessions last, and where users tend to drop off. This information is collected in aggregate form and is used solely to improve the platform experience for Philippine users.
We do not use third-party advertising cookies or sell cookie data to external marketing platforms. If you prefer to limit cookie usage, you can adjust your browser settings to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the 77jll platform, including your ability to stay logged in or access certain features. By continuing to use the platform after reviewing this policy, you consent to our use of cookies as described here.
4. Data Storage & Security
77jll takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Your account data and transaction records are stored on secured servers protected by encryption, firewalls, and access controls. Data in transit between your device and our servers is protected using Transport Layer Security (TLS) encryption, ensuring that sensitive information — including login credentials and payment details — cannot be intercepted during transmission.
Access to personal data within the 77jll organisation is strictly limited to authorised personnel who require it to carry out their job responsibilities, such as customer support agents handling account queries or compliance staff conducting identity verification reviews. All staff with access to member data are bound by confidentiality obligations and are trained on data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as required by applicable Philippine law and our regulatory obligations. If you request deletion of your account and associated data, we will process that request in accordance with your rights as described in Section 6, subject to any legal retention requirements that may apply. We will notify you in the unlikely event of a data breach that affects your personal information, in line with our obligations under applicable data protection regulations.
5. Sharing Data with Third Parties
77jll does not sell, rent, or trade your personal data to unrelated third parties for commercial or marketing purposes. However, in order to operate our platform effectively, we do share certain data with trusted third-party service providers who assist us in delivering our services. These include payment processors that handle Philippine Peso deposits and withdrawals, identity verification providers who assist with KYC checks, and technology providers who support platform infrastructure, fraud detection, and customer support systems.
All third-party service providers engaged by 77jll are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own commercial purposes. In some cases, we may be required to share data with regulatory bodies, law enforcement agencies, or courts in the Philippines if compelled to do so by law — for example, in connection with anti-money laundering investigations or legal proceedings.
When game content is provided through licensed third-party game providers integrated into the 77jll platform, limited gameplay data may be shared with those providers to ensure games function correctly and that results are properly recorded. Such data sharing is governed by our agreements with those providers and does not extend to sharing your full personal profile. If you have questions about any specific third-party relationship and how it affects your data, please contact our support team for clarification.
6. Your Rights as a User
As a member of the 77jll platform in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of the personal information associated with your account at any time by submitting a request to our support team. We will respond to access requests within a reasonable timeframe and provide the information in a clear, readable format. If any of the information we hold about you is inaccurate or out of date, you have the right to request a correction, and we will update your records promptly upon verification.
You also have the right to request the deletion of your personal data, subject to certain conditions. We will process deletion requests where the data is no longer necessary for the purposes it was collected, where you withdraw consent (where consent is the basis for processing), or where data has been processed unlawfully. Please note that we may be required to retain certain data for a defined period in order to comply with legal and regulatory obligations — in such cases, we will explain what data must be retained and why. You also have the right to object to or restrict certain types of data processing, including the use of your data for personalised recommendations or marketing communications.
To exercise any of these rights, please contact the 77jll support team using the contact details provided in Section 9 of this policy. We will verify your identity before processing any request to ensure that data is not disclosed to or altered by an unauthorised person. We are committed to handling all data rights requests fairly, transparently, and within the timeframes required by applicable law.
7. Protection of Minors
The 77jll platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. All new registrations require users to confirm their age at the point of sign-up, and 77jll may request documentary proof of age — such as a valid Philippine government-issued ID — as part of the identity verification process. If we discover that a user under the age of 18 has registered an account, we will immediately suspend that account, forfeit any associated balances where applicable, and delete the personal data collected from that individual as promptly as possible.
Parents and guardians in the Philippines who believe that a minor may have accessed or registered on the 77jll platform are encouraged to contact our support team immediately so that we can investigate and take appropriate action. We take our responsibility to prevent underage access seriously and have implemented technical and procedural controls designed to enforce the 18+ age requirement across all registration and login entry points. For more information about responsible gaming measures including parental controls and self-exclusion tools, please visit our Responsible Gaming page.
8. Policy Updates
77jll reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made to this policy, we will make reasonable efforts to inform registered members through on-platform notifications or by email to the address associated with your account. The updated policy will be published on this page with a revised effective date clearly displayed at the top of the document. We encourage all members to check this page periodically so that they remain informed about how their personal data is being managed.
Your continued use of the 77jll platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes to this policy and wish to close your account as a result, you may contact our support team to arrange account closure and the withdrawal of any available balance. We are committed to giving members clear and timely notice of significant changes and to maintaining transparency in all aspects of how we manage personal data.
9. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77jll handles your personal data, you are welcome to reach out to our support team directly. Our support team is available to assist members in the Philippines with data access requests, correction requests, deletion requests, and any other privacy-related enquiries. We aim to respond to all privacy-related communications within a reasonable timeframe and to handle each matter with care and professionalism.
You can contact the 77jll support team by emailing us at support at 77jll.co. Please include your registered account username and a clear description of your request or concern so that we can process it as efficiently as possible. For common questions about data privacy, account security, and responsible gaming, you may also find helpful answers in our FAQ section. 77jll is dedicated to maintaining a transparent and trustworthy relationship with all members and takes every privacy query seriously, regardless of complexity.
Have Questions About Your Privacy?
Our FAQ section covers the most common privacy and account security questions from Philippine members in plain, easy-to-read language. You can also log in to your existing account to review your data settings, or create a free account to get started on 77jll today. We are always here to help you understand your rights and how your information is protected on our platform.